Shipping and Other Information
Please allow up to 5 days for your order to be processed, packed and posted.
All orders are sent via Australia Post. The postage price includes: packaging of your order in a postage box/satchel with a tracking number.
Once your parcel is on it's way and lodged at Australia Post, we will email you a confirmation of postage with your tracking number if you wish - just ask! Unfortunately Panda + Pup cannot accept responsibility for any lost items or damage once your order has left our care. Please note we will not be held responsible for the time it takes Australia Post to deliver your parcel.
Please ensure your postal address is correct as parcels returned to us will require a charge for re sending.
If you require express postage please ask and we will arrange this for you - note extra fees will apply.
All items are sent from Townsville, Queensland.
If you live locally you can also collect your order from Renegade Handmade Gift Shop at Warrina- please choose Local Pickup in the shipping section in your cart.
We welcome all feedback. If there is any reason you are not happy with your purchase, please do not hesitate to contact us via email. We will do our best to resolve any issues with you.
Please note: We will not accept refunds or exchanges due to a change of mind.
Caring for your Panda + Pup purchase
Please treat your Panda + Pup purchase kindly and with care.
If they are stored incorrectly, dropped or not cared for they may become damaged.
- Panda + Pup jewellery does not like to get wet however will be fine in the rain but don't go swimming or shower with them on.
- Clean your jewellery with a soft cloth - like a jewellery polishing cloth.
Your privacy is important to us. Your information is only used for the purpose of getting your purchase to you. We will not give your details to a third party or record transaction or personal details.
Payment can be made via PayPal or Shopify Payments (Visa/MasterCard)
Our items are handmade, so sometimes they won't all look exactly the same as the photo's shown on the website. They will be very similar though!
We do make every attempt to photograph our products to be as accurate as possible. However depending on your phone or computer screen and settings, colours may differ slightly.